Shipping & Return Policy

We deliver within Australia using either Australia Post's eParcel service or TNT/FedEx, TOLL and StarTrack for larger items. We also delivery Internationally. Please feel free to contact us for a quote exclusive of any duties or taxes payable at the destination.

Orders are available for pick up, if you nominated to pick up your order from Fitzgerald Photo Imaging.

Printing product deliveries are dispatched from Fitzgerald Photo Imaging, North Perth, Western Australia. Here are some estimated delivery times:

• Perth Metro – 1-2 business days
• Western Australia - 4-6+ business days
• NSW - 4-6+ business days
• Victoria - 4-6+ business days
• Queensland - 4-6+ business days
• Tasmania - 4-6+ business days
• Northern Territory – 5-10+ days

Please Note: deliveries to regional areas often take longer than the times stated above.

You can track your order through the Australia Post or the relevant courier’s web site. As part of your order communication from Fitzgerald Photo Imaging, you will be sent an email with your dispatch confirmation, which will include a tracking number for your package. Communication may also include SMS alerts.

At Fitzgerald Photo Imaging we want our customers to be completely satisfied with the quality of our prints and other photo products. We recommend you immediately inspect any products that we deliver to you or that you collect from Fitzgerald Photo Imaging, to ensure you are completely satisfied with the products, including that the products are of acceptable quality, and match the description we have provided to you.
If for any reason you are not satisfied with the quality of our prints and other photo products, you should contact our office within 48 hours of receiving or collecting your order. We can be reached on  08 9328 3778 or via our email: info@fitzgeraldphoto.com.au Once you have contacted us and we have identified the cause of the problem, we will let you know the options available. Where the problem has occurred in the production of your order we will arrange to either replace the product free of charge or refund the price to you, at our discretion. Please note that in some circumstances you may be required to return the item to us, at our expense, so that we can assess the item before we agree to a replacement or refund.

We recommend you carefully preview any orders before purchase as we cannot normally cancel or adjust orders due to their personalized nature, and we do not normally provide refunds where you have simply changed your mind or made a wrong selection.

This Refunds Policy does not apply to Print and Photo Product Returns in the following circumstances:

• where the actual colours or tones on prints and other photo products differ to the colours and tones displayed on your monitor
• where poor quality prints and other photo products are produced due to: your decision to use a low resolution or poor quality image; errors in spelling, punctuation or accuracy of any text entered by you; poor placement of images, text or embellishments by you; poor border selection, cropping of images or formatting of images by you; or errors that you have made in selecting the size or type of product.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.